FREQUENTLY ASKED QUESTIONS
Good questions.
Clear answers.
Have a question? Contact our team and we’ll be happy to help.
(352) 678-7348 ↗media@filmcrystalriver.com ↗Which areas do you serve?+
Our real estate media team serves Citrus County, Marion County and Hernando County, Florida. We offer interior, exterior and drone photography, listing videos, and 3D tours. Compare packages or check appointment availability in our booking portal ↗.
Operation Hours+
Monday - Friday 9am-5pm
Saturday - By Appointment
How do I book an appointment?+
Booking is easy! Schedule online anytime through our online booking system ↗.
How should the property be prepared? (Home Prep Guide)+
Download our Home Prep Guide ↗ & share it with the homeowners!
Do I need to be present at the shoot?+
No. As long as access arrangements have been made and the property is ready, our team can complete the appointment without the listing agent present.
When selecting homeowner, tenant, or lockbox access during booking, you are confirming that access has been coordinated and that our team will be able to enter the property at the scheduled appointment time.
How quickly will I receive my media?+
Photography is delivered in under 24 hours and no later than 11:00 AM the next business day. Most video products are delivered within 24 to 48 hours.
What if I need to reschedule?+
Appointments may be rescheduled at no charge prior to your photographer being dispatched. Once a photographer is en route or on-site, a cancellation fee may apply.
What happens if it rains?+
If weather prevents us from completing your appointment, we’ll gladly reschedule at no additional charge.
Do you offer a Blue Sky Guarantee?+
Yes. Every photography appointment includes our Blue Sky Guarantee to ensure skies look their best, regardless of weather conditions on the day of the shoot.
Do you offer drone photography?+
Yes, weather and FAA regulations permitting.
What’s the difference between Matterport and Zillow Showcase?+
Matterport tours can be shared across most major real estate websites and platforms. Zillow Showcase is designed specifically for Zillow listings and provides an enhanced experience for buyers browsing on Zillow.
What is included with the Marketing Kit?+
The Marketing Kit includes a variety of ready-to-use marketing assets designed to help promote your listing.
Need help using the Marketing Kit? Schedule a one-on-one call with Lilly ↗ and we’ll walk you through it.
How will I receive my media?+
All media is delivered through your client portal ↗, where you can access current and past listings from one convenient dashboard.
Can I request edits after delivery?+
Absolutely. If we missed something, we’ll make it right.
Additional editing requests or extensive modifications may be subject to additional charges.
How long will my media remain available?+
Your media will remain accessible through your client portal. Older projects may require a quick retrieval request before downloading.
Can I use the photos and videos on social media?+
Absolutely. We encourage agents to use their media to market both their listings and their business.
Who owns the media?+
Film Crystal River LLC retains copyright ownership of all media unless otherwise agreed upon in writing. Listing agents receive a license to use the media for marketing the property during the life of the listing.
Do you offer Pay-at-Close?+
Yes. We partner with TITUS to offer a Pay-at-Close option for qualifying listings. Contact our team for details.
CLIENT LOVE
Great media.
Happy clients.
“I was very happy with the whole project.”
“Film Crystal River is my go-to for real estate photography…”
“The photos came out fantastic…”
“I was extremely impressed with their website and the level of communication from the very beginning to the end.”
“Always able to meet my schedule for photos! The turn around time is quick and pics are clear and professional always.”
“I found Film Crystal River through a Google search, and I’m so glad I did.”